1. Confidentiality

We respect your privacy. All client information, documents, and completed work are kept strictly confidential and never shared with third parties.

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2. Originality Guarantee

All work is 100% original, custom-written, and plagiarism-free. We use plagiarism detection tools before submitting any work.

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3. Delivery & Revisions

• All projects are delivered by or before the agreed deadline.

• Clients are entitled to free revisions within 60 days of delivery, as long as the original instructions remain unchanged.

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4. Refund Policy

Refunds may be requested under the following conditions:

• The order was not delivered at all.

• The final work was significantly below standard and beyond reasonable revision.

• A mutual agreement was made before the work began.

Refunds are processed within 30 business days after approval.

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5. Payment Terms

• Work begins after a minimum 50% upfront payment.

• Full payment is required before delivery of urgent or large orders.

• Accepted payment methods include M-Pesa, PayPal, and Bank Transfers.